Search
Accessibility Essentials
-
Misión
Accessibility Essentials
5 Módulos
5 horas 35 minutos
-
According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
User Experience Foundation
-
Misión
User Experience Foundation
11 Módulos
10 Retos
7 horas 20 minutos
-
Begin your journey to learn about Pega’s User Experience capability.
Building the customer analytical data model
-
Módulo
Building the customer analytical data model
9 Temas
1 h 55 minutos
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
Módulo
Building the Customer Insights Cache
9 Temas
1 h 45 minutos
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Business conditions
-
Módulo
Business conditions
2 Temas
20 minutos
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Configuring UI elements
-
Módulo
Configuring UI elements
2 Temas
20 minutos
-
Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
-
Módulo
Configuring a dashboard
1 Tema
15 minutos
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
-
Módulo
Configuring Portal content
2 Temas
20 minutos
-
Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring common phrases for agents
-
Módulo
Configuring common phrases for agents
1 Tema
10 minutos
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
-
Módulo
Creating custom tabs
2 Temas
25 minutos
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...