Search
Business Agility in 1:1 Customer Engagement
-
Misión
Business Agility in 1:1 Customer Engagement
5 Módulos
3 Retos
3 horas 50 minutos
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Deployment Manager for 1:1 Customer Engagement
-
Misión
Deployment Manager for 1:1 Customer Engagement
5 Módulos
5 Retos
4 horas 35 minutos
-
Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Pega Email Bot Foundation
-
Misión
Pega Email Bot Foundation
4 Módulos
5 Retos
4 horas 25 minutos
-
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Customer Decision Hub predictions
-
Módulo
Customer Decision Hub predictions
3 Temas
35 minutos
-
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Defining prediction patterns
-
Módulo
Defining prediction patterns
2 Temas
20 minutos
-
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Email bot cases and responses
-
Módulo
Email bot cases and responses
2 Temas
25 minutos
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Módulo
Email Manager portal
6 Temas
55 minutos
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
-
Módulo
Intelligent routing
4 Temas
1 h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot configuration
-
Módulo
Pega Email Bot configuration
3 Temas
45 minutos
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Configuring intelligent routing
-
Reto
Configuring intelligent routing
2 Tareas
10 minutos
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...