Search
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
Módulo
Production readiness during the Adopt phase
4 Temas
50 minutos
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Case-Typ „Backlog“ untersuchen
-
Reto
Case-Typ „Backlog“ untersuchen
11 Tareas
30 minutos
-
Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Configuring business conditions
-
Reto
Configuring business conditions
2 Tareas
5 minutos
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Creating a case completion prediction
-
Reto
Creating a case completion prediction
3 Tareas
15 minutos
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a fraud prediction
-
Reto
Creating a fraud prediction
3 Tareas
15 minutos
-
U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Enabling Pega Customer Decision Hub agents
-
Reto
Enabling Pega Customer Decision Hub agents
2 Tareas
5 minutos
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Importing customer data from a CSV
-
Reto
Importing customer data from a CSV
2 Tareas
10 minutos
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Setting up data ingestion
-
Reto
Setting up data ingestion
7 Tareas
40 minutos
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...