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Managing automation deployments within an organization
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Módulo
Managing automation deployments within an organization
5 Temas
1 h 5 minutos
Pega Robot Manager 8.5.3 -
Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...
Managing Case relationships for the Business Architect
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Módulo
Managing Case relationships for the Business Architect
3 Temas
40 minutos
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As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...
Managing concurrent Case access
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Módulo
Managing concurrent Case access
1 Tema
15 minutos
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Managing desktop runtime configurations remotely
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Módulo
Managing desktop runtime configurations remotely
3 Temas
20 minutos
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With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...
Match rules
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Módulo
Match rules
8 Temas
1 h
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During the interrogation process of an application, the developer should ensure that every time the solution and associated applications run, the...
Monitoring and reporting in Pega Robot Manager
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Módulo
Monitoring and reporting in Pega Robot Manager
6 Temas
50 minutos
Pega Robot Manager 8.8 -
The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...
Monitoring your contact center with Insights
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Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Navigating the Pega Robot Manager Portal
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Módulo
Navigating the Pega Robot Manager Portal
2 Temas
15 minutos
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The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...
Organization of work for robots
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Módulo
Organization of work for robots
6 Temas
55 minutos
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Organization records
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Módulo
Organization records
3 Temas
25 minutos
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...