Search
Managing Case relationships for the Business Architect
-
Módulo
Managing Case relationships for the Business Architect
3 Temas
40 minutos
-
As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...
Managing data values for Business Architects
-
Módulo
Managing data values for Business Architects
5 Temas
1 h 15 minutos
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Pega positioning for Business Architects
-
Módulo
Pega positioning for Business Architects
7 Temas
1 h 40 minutos
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
-
Módulo
Pega tools that support Scrum for Business Architects
6 Temas
1 h 45 minutos
-
Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Role of a Pega Business Architect
-
Módulo
Role of a Pega Business Architect
2 Temas
30 minutos
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Adding a duplicate Case search for BAs
-
Reto
Adding a duplicate Case search for BAs
4 Tareas
15 minutos
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding optional actions to a workflow for BAs
-
Reto
Adding optional actions to a workflow for BAs
2 Tareas
10 minutos
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Configuring Primary Fields for BAs
-
Reto
Configuring Primary Fields for BAs
4 Tareas
10 minutos
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Controlling the workflow based on a business context for BAs
-
Reto
Controlling the workflow based on a business context for BAs
2 Tareas
15 minutos
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child Case for BAs
-
Reto
Creating a child Case for BAs
8 Tareas
30 minutos
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...