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Sizing a Pega Platform project
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Módulo
Sizing a Pega Platform project
2 Temas
25 minutos
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Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Solutions and projects
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Módulo
Solutions and projects
11 Temas
1 h 5 minutos
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Suggested cases
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Módulo
Suggested cases
3 Temas
25 minutos
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Módulo
Suggested knowledge articles
3 Temas
20 minutos
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Testing for accessibility
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Módulo
Testing for accessibility
5 Temas
1 h 20 minutos
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Toolbox usage for basic automations
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Módulo
Toolbox usage for basic automations
6 Temas
31 minutos
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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Módulo
Toolbox usage for simple automations
8 Temas
50 minutos
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...
UseKeys property
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Módulo
UseKeys property
3 Temas
20 minutos
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Working with Voice AI models
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Módulo
Working with Voice AI models
2 Temas
15 minutos
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Adding and configuring adapters
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Reto
Adding and configuring adapters
2 Tareas
15 minutos
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...