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24.1 Release notes
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Módulo
24.1 Release notes
2 Temas
25 minutos
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Application essentials
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Módulo
Application essentials
4 Temas
40 minutos
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Applying NLP for Case classification
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Módulo
Applying NLP for Case classification
1 Tema
10 minutos
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Building a Data Model for Business Architects
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Módulo
Building a Data Model for Business Architects
6 Temas
1 h 35 minutos
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customizing the customer service user interface
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Módulo
Customizing the customer service user interface
2 Temas
15 minutos
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Digital messaging
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Módulo
Digital messaging
3 Temas
25 minutos
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Guiding a customer service agent with dialogs
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Módulo
Guiding a customer service agent with dialogs
2 Temas
15 minutos
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
MLOps
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Módulo
MLOps
3 Temas
30 minutos
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In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Next best action and customer interactions
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Módulo
Next best action and customer interactions
2 Temas
20 minutos
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...