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Adding more tracking time periods for contact policies
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Módulo
Adding more tracking time periods for contact policies
2 Temas
25 minutos
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Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding optional Actions to a workflow
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Módulo
Adding optional Actions to a workflow
1 Tema
15 minutos
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Adding users to the sales team
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Módulo
Adding users to the sales team
2 Temas
15 minutos
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A user of Pega Sales Automation™ has an user profile that defines roles and data access. In this module, you will learn how to manage users in your...
Additional toolbox options for automations
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Módulo
Additional toolbox options for automations
9 Temas
1 h 5 minutos
Pega Robotic Automation 22.1 -
In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...
Advanced authoring
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Módulo
Advanced authoring
3 Temas
25 minutos
Pega Customer Service 8.8 -
In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...
Advanced background processing
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Módulo
Advanced background processing
6 Temas
3 horas 10 minutos
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The design of background processing is crucial for meeting business service-level agreements and automating processes. Background processes require...
Advanced Buddy features
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Módulo
Advanced Buddy features
5 Temas
45 minutos
Pega Knowledge Buddy '24.1 -
In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...
Advanced query design
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Módulo
Advanced query design
3 Temas
1 h 35 minutos
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The knowledge of how to configure reports might not be enough to create accurate reports. You can use multiple solutions, one superior to the others...
Assigning and completing work for Business Architects
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Módulo
Assigning and completing work for Business Architects
4 Temas
1 h
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Displaying data with Constellation for Business Architects
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Módulo
Displaying data with Constellation for Business Architects
5 Temas
1 h 5 minutos
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...