Search
Predicting missing the Service-Level Agreement
-
Módulo
Predicting missing the Service-Level Agreement
1 Tema
10 minutos
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Preparing Customer Decision Hub for development
-
Módulo
Preparing Customer Decision Hub for development
3 Temas
40 minutos
-
Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Team application development
-
Módulo
Team application development
1 Tema
20 minutos
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Adding a new property to an existing entity
-
Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Reto
Adding clickstream data to a customer profile
6 Tareas
30 minutos
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Configuring application Rulesets
-
Reto
Configuring application Rulesets
1 Tarea
20 minutos
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Creating a case completion prediction
-
Reto
Creating a case completion prediction
3 Tareas
15 minutos
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a fraud prediction
-
Reto
Creating a fraud prediction
3 Tareas
15 minutos
-
U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a new entity
-
Reto
Creating a new entity
5 Tareas
15 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...