In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.