Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...