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Field values
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Module
Field values
1 Rubrique
15 mins
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Full Case Views
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Module
Full Case Views
1 Rubrique
25 mins
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Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega case management for designers
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Module
Pega case management for designers
10 Rubriques
1h 50 mins
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Constellation design system
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Module
Pega Constellation design system
2 Rubriques
30 mins
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega UX solution advantages
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Module
Pega UX solution advantages
7 Rubriques
1h 30 mins
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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Module
Pega UX solutions
4 Rubriques
1h
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Rubriques
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Adding an external data source to a data type
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Défi
Adding an external data source to a data type
6 Tâches
30 mins
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
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Défi
Adding data records to a data object
3 Tâches
10 mins
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...