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Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Monitoring the guardrail compliance score
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Défi
Monitoring the guardrail compliance score
2 Tâches
10 mins
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The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Securing an application using attribute-based access control
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Défi
Securing an application using attribute-based access control
4 Tâches
30 mins
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Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
Securing an application using role-based access control
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Défi
Securing an application using role-based access control
2 Tâches
20 mins
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In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...
Using RBAC to organize and manage access to case attachments
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Défi
Using RBAC to organize and manage access to case attachments
4 Tâches
30 mins
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Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...
Streamlining Case Workflows
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Défi
Streamlining Case Workflows
2 Tâches
30 mins
Pega Platform '24.1 -
Your Lead System Architect has requested that you work on configuring the Assistance Request Case Type. He has assigned you the following GoGoRoad...