Search
Configuring Pega Call
-
Module
Configuring Pega Call
5 Rubriques
50 mins
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating a Pega Platform application
-
Module
Creating a Pega Platform application
3 Rubriques
40 mins
-
Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating custom tabs
-
Module
Creating custom tabs
2 Rubriques
25 mins
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating Customer Service data sources
-
Module
Creating Customer Service data sources
1 Rubrique
10 mins
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Customer Service for Constellation troubleshooting
-
Module
Customer Service for Constellation troubleshooting
5 Rubriques
1h 5 mins
Pega Customer Service '23 -
This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Debugging system performance
-
Module
Debugging system performance
3 Rubriques
1h
-
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Decision tables and trees
-
Module
Decision tables and trees
4 Rubriques
35 mins
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a reporting strategy
-
Module
Defining a reporting strategy
4 Rubriques
1h 55 mins
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
-
Module
Defining the authentication scheme
4 Rubriques
1h 30 mins
-
In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...