Search
Business Architect
-
Mission
Business Architect
15 Modules
20 Défis
1 day 3 heures 30 mins
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Robotic Process Automation Overview
-
Mission
Pega Robotic Process Automation Overview
1 Module
1h 15 mins
-
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...
Displaying data with Constellation for Business Architects
-
Module
Displaying data with Constellation for Business Architects
5 Rubriques
1h 5 mins
-
As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Building a Data Model for Business Architects
-
Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Managing data values for Business Architects
-
Module
Managing data values for Business Architects
5 Rubriques
1h 15 mins
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Form autofill
-
Module
Form autofill
3 Rubriques
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Robotic Process Automation
-
Module
Pega Robotic Process Automation
8 Rubriques
1h 5 mins
-
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...
Pega Voice AI introduction
-
Module
Pega Voice AI introduction
2 Rubriques
25 mins
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
Module
Script adherence
3 Rubriques
20 mins
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
Module
Suggested cases
3 Rubriques
25 mins
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.