Search
Business Architect
-
Mission
Business Architect
15 Modules
20 Défis
1 day 3 heures 30 mins
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Digital Messaging
-
Mission
Pega Digital Messaging
8 Modules
7 Défis
5 heures 40 mins
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Building a Data Model for Business Architects
-
Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Digital messaging
-
Module
Digital messaging
3 Rubriques
25 mins
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Displaying data with Constellation for Business Architects
-
Module
Displaying data with Constellation for Business Architects
5 Rubriques
1h 5 mins
-
As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Evaluating application data with Insights for Business Architects
-
Module
Evaluating application data with Insights for Business Architects
1 Rubrique
20 mins
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Managing data values for Business Architects
-
Module
Managing data values for Business Architects
5 Rubriques
1h 15 mins
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Configuring a data source
-
Défi
Configuring a data source
1 Tâche
15 mins
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring Primary Fields for BAs
-
Défi
Configuring Primary Fields for BAs
4 Tâches
10 mins
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...