Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...

Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.