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Advanced Buddy features
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Module
Advanced Buddy features
5 Rubriques
45 mins
Pega Knowledge Buddy '24.1 -
In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Rubrique
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Best practices for keeping your Pega applications running smoothly
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Module
Best practices for keeping your Pega applications running smoothly
3 Rubriques
25 mins
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Rubriques
1h 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Content administration
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Module
Content administration
10 Rubriques
1h 45 mins
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Creating and testing personas
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Module
Creating and testing personas
2 Rubriques
15 mins
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Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Designing a mobile app experience
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Module
Designing a mobile app experience
2 Rubriques
25 mins
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Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
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Module
Designing UI for multiple devices
3 Rubriques
30 mins
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Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Form autofill
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Module
Form autofill
3 Rubriques
20 mins
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...