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Integrating external customer service data
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Défi
Integrating external customer service data
5 Tâches
30 mins
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Interrogating Windows and web applications
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Défi
Interrogating Windows and web applications
6 Tâches
30 mins
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Your solution contains both projects and associated application adapters, and the next step is interrogation. The process calls for logging in to the...
Interrogating a single-page application
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Défi
Interrogating a single-page application
7 Tâches
45 mins
Pega Robotic Automation 22.1 -
Your project contains the Pega Finance web application and login automation. You are about to interrogate the application. The Pega Finance site is a...
Interrogating applications for robotic automations
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Défi
Interrogating applications for robotic automations
2 Tâches
30 mins
Pega Robotic Automation 22.1 -
Your team is creating a project with the Banker Insight application to verify account payments and debits. You interrogated the login form when using...
Launching a new offer
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Défi
Launching a new offer
7 Tâches
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates has caused an economic...
Leveraging a churn prediction
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Défi
Leveraging a churn prediction
3 Tâches
25 mins
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U+ Bank implements Customer Decision Hub™ to determine which credit card offers to show to customers on its website. As part of the implementation...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Défi
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tâches
15 mins
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Leveraging Insights
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Défi
Leveraging Insights
2 Tâches
5 mins
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As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Défi
Linking Cases and Case Types in Constellation applications
4 Tâches
35 mins
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...