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Enabling accessibility features in applications

Localizing application content

Case view configuration with Pega Cosmos design system

  • Module

    Case view configuration with Pega Cosmos design system

    4 Rubriques

    1h 5 mins

    Pega Platform 8.5 Visible to all users
  • In the Pega Cosmos design system, the information architecture of a case is optimized so that users can quickly understand the case's most critical...

Configuring new case creation

  • Module

    Configuring new case creation

    2 Rubriques

    35 mins

    Pega Platform 8.5 Visible to all users
  • Pega Cosmos design system introduces a new end-user experience for the case creation form. You also learn how to customize the layout and behavior of...

Creating a case from email

Debugging system performance

Measuring system performance

Pega Web Mashup

Reviewing log files

Routing email based on content

  • Module

    Routing email based on content

    3 Rubriques

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

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