Design reports to analyze Case data and provide insight into processes and workflows.

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...