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Pega Cloud Essentials

  • Mission

    Pega Cloud Essentials

    3 Modules

    2 heures

    Cloud Visible to all users
  • Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...

Best practices for keeping your Pega applications running smoothly

  • Module

    Best practices for keeping your Pega applications running smoothly

    3 Rubriques

    25 mins

    Visible to all users
  • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...

Form autofill

  • Module

    Form autofill

    2 Rubriques

    15 mins

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega AI overview

  • Module

    Pega AI overview

    2 Rubriques

    35 mins

    Visible to all users
  • Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them...

Pega Platform patch releases

  • Module

    Pega Platform patch releases

    3 Rubriques

    40 mins

    Pega Platform Visible to all users
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Pega Support

  • Module

    Pega Support

    2 Rubriques

    25 mins

    Cloud Visible to all users
  • Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Pega Voice AI

  • Module

    Pega Voice AI

    2 Rubriques

    25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Reviewing log files

Script adherence

  • Module

    Script adherence

    2 Rubriques

    15 mins

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Suggested cases

  • Module

    Suggested cases

    2 Rubriques

    15 mins

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

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