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Out-of-the-box configurations

Configuring a dashboard

Configuring common phrases for agents

Creating custom tabs

  • Module

    Creating custom tabs

    2 Rubriques

    25 mins

    Visible to: All users
  • Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Creating workgroups and assignment types in Pega Robot Manager

  • Module

    Creating workgroups and assignment types in Pega Robot Manager

    1 Rubrique

    10 mins

    Pega Robot Manager 8.5.1 Visible to: All users
  • Create work groups and assignment types directly in Pega Robot Manager.

Szenariobasierte Test-Cases erstellen und ausführen

Customer Decision Hub predictions

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Debugging

Debugging in Pega Robot Studio

  • Module

    Debugging in Pega Robot Studio

    4 Rubriques

    25 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...

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