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Email Bots for Pega Customer Service

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 heures 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Creating a case from email

Routing email based on content

Training the email bot

Creating a case from an email

Routing email based on content

Running Pega Customer Decision Hub setup wizard

  • Défi

    Running Pega Customer Decision Hub setup wizard

    4 Tâches

    45 mins

    Visible to: All users
  • U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...

Suggesting a reply based on email content

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