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Certification Frequently Asked Questions

  • Certification Benefits

    Why should I become a Pegasystems certified professional?
    Certification demonstrates to your customers, partners, and colleagues that you have acquired the knowledge and skills required to be an effective contributor to the design and development of Pega applications.

    Certification Process

    How do I get certified?

    1. Determine your Pega career path.
      • Our career paths, including related courses and prerequisites, are found on Pega Academy’s Career Paths page.
    2. Take the applicable course(s) for your path through Pega Academy.
    3. Take a certification exam.
      • Create a Pearson VUE account if you do not already have one and register for the exam through the Pearson VUE site, our test delivery provider. The Pearson VUE site also has certification preparation information such as exam blueprints.
    4. View and download your Pega certificate.
      • After you pass an exam, within 10 days you will receive an email notification from Pega Certification with instructions for how to view and download your certificate from your Pega Academy transcript.

    Exam Registration and Locations

    Where can I take a Pegasystems certification exam?
    Pega certification exams are administered at a Pearson VUE testing center. There are locations worldwide. To find the test center nearest you, visit the Pearson VUE Test Center Locations page.

    NOTE: Candidates enrolled in Pega’s New Hire Enablement program are provided information on how to register and take the exam at the Pegasystems headquarters’ authorized Pearson VUE testing center in Cambridge, Massachusetts.

    How do I register for a Pegasystems certification exam?
    You can register for an exam by visiting http://pearsonvue.com/pegasystems or by calling Pearson VUE toll-free at: 800-433-1299 (North America). For Pearson VUE contact numbers in other locations, visit the Pearson VUE Support Contact page.

    First-time test takers must create a Pearson VUE web account.

    For CLSA Part 2 exam (application build) registration information, see the Certified Lead System Architect (CLSA) section below.

    I am trying to register for an exam, but I get a message that I do not have the correct prerequisites. How do I correct this?
    If you have previously taken a Pegasystems certification exam, you need to register using the Pearson VUE account with which you took the previous exam. This is especially important in the case of required prerequisite exams. Contact Pearson VUE Support or Pega if you are unsure which account to use.

    How much does it cost to take a Pegasystems certification exam?
    Beginning January 1, 2017, exams will range in price from $175 (USD) to $300 (USD), depending on the exam:

    • CSA, CPBA, CCSA, CUIS, CPMC, CDA, CPDC Exams: $175 (USD)
    • CSSA and CSPMC Exams: $250 (USD)
    • CLSA Part 1 Exam: $300 (USD)

    Exams are payable with a valid credit card or exam voucher during your Pearson VUE exam registration process. Pearson VUE accepts MasterCard, VISA, American Express (Amex), and JCB credit cards only. Purchase orders, cash, and personal checks are not accepted.

    The cost of Pega exams is subject to change. Please refer to the Pearson VUE site for current exam costs.

    Registration for the CLSA Exam Part 2 (administered by Pega) is requested by contacting ImmersionLeadershipTeam@pega.com. The cost for Part 2 is currently $1,000.00 (USD). Subsequent attempts will be $500 beginning January 1, 2017. Payment can be made using a valid credit card, purchase order, or wire transfer.

    Does Pegasystems offer volume discounts for Pearson VUE exams?
    Yes, you can purchase vouchers for Pearson VUE exams directly from Pegasystems in the following increments:

    Amount and Discount
    50-99 - vouchers10%
    100-199 - vouchers20%
    200+ - vouchers30%

    Vouchers purchased in bulk may be used for any Pega certification exam delivered through Pearson VUE regardless of the exam price level. Bulk vouchers are priced at $200/voucher before discount.

    Payment can be made with Pega training credits (purchased online in Pega Academy), or by valid credit card, purchase order, or wire transfer.

    Please note that vouchers cannot be resold, and may not be extended past their due date.

    Contact us for additional information.

    What should I bring with me when I take a Pegasystems certification exam?
    You must bring two (2) forms of personal identification (ID). Both forms of ID must have your signature, and one of the 2 forms of ID must have your photo. Valid forms of ID include a driver’s license or passport. Please note that food, laptops, backpacks, cell phones, notepads, pens, or other personal items are not allowed in the test area.

    General Exam Information

    How can I prepare for an exam?
    Pega Academy delivers in-depth programs that are designed, developed, and taught by certified experts. Each career path, including recommended courses for each certification, can be found on our career paths page. Self-study and Instructor-led courses are available for all career paths.

    Many of Pega's certification paths have practice exams to help prepare for the types of questions that may be on the certification exam. Please note, however, that a passing score on the practice exam does not guarantee a passing score on the certification exam. Additionally, test prep sessions are offered through Pega Academy.

    The Pearson VUE exam registration site can also help with test preparation as you can find exam blueprints for each Pega exam. Each exam blueprint includes information about the passing score, question formats on the exam, number of questions on the exam, test domain weighting, and test topics covered in each test domain.

    Pegasystems does not endorse or recommend using any study materials from third-party vendors. These include websites and forums where brain dumps, exam answers, and study guides exist.

    If an exam requires a prerequisite certification, does it have to be the same version?
    The CSA and CSSA exams can be taken in any version as a prerequisite. However, the CLSA Part 1 and Part 2 exams (application build) need to be in the same Pega version.

    Can I use reference materials during a Pegasystems certification exam?
    No. The use of reference materials and/or discussion between candidates is not allowed during the exam.

    How long is a Pegasystems certification exam?
    You are given 90 minutes to accept the Non-Disclosure Agreement and complete the exam.

    Why am I required to review and sign a Non-Disclosure Agreement before taking a Pegasystems certification exam?
    To preserve the security and value of the certification program, all candidates are required to review and accept a Non-Disclosure Agreement (NDA) at the time of the exam. If you do not accept the NDA, you cannot take the exam. You can view the NDA in detail prior to the exam.

    What is the passing score for a Pegasystems’ certification exam?
    The passing score for an exam can be found on the exam blueprint. See certification policies for more information on passing scores.

    When do I receive my exam results?
    All candidates are notified of their score and pass/fail status immediately after taking a Pega exam. All candidates will receive a printed score report that identifies performance in each test domain. You can download a copy of your score report at any time by logging into your Pearson VUE account and clicking the View Score Reports link.

    Can I get a detailed report of my exam answers?
    In order to maintain the integrity of the exam, the test questions and answers are not provided.

    Are any Pega exams being retired?
    When an exam retires it may be replaced by another exam, and the previous exam will be phased out.

    Exam retirement information will be posted on our Pearson VUE registration page, in the PDN, and in Pega Academy.

    Exam Policy Questions

    Can I retake an exam if I do not pass?

    Yes. See certification policies for more information.

    What if I need to reschedule or cancel my exam?
    Exams can be rescheduled or canceled through your Pearson VUE web account, or by contacting Pearson VUE customer service.

    If you need to reschedule or cancel your exam, you must do so at least one (1) business day prior to your exam appointment.

    Please see the Exam Rescheduling and Cancellation policies for more information.

    What is the refund policy?
    Refunds are granted when you cancel your exam with at least 24-hour notice. No other refund requests are granted.

    Certification Verification, Certificate, and Transcript Questions

    How can I verify that an individual is Pegasystems’ Certified?
    Pegasystems does not publicly publish the names or scores of those who have been certified. For information regarding certification status, contact us. Please note that Pega Certification will only provide pass/fail statuses. Scores or test domain breakdowns will not be provided.

    If you have a Pega account, you are eligible to view and verify certification using our Verify Certification search page.

    How do I register for a Pega account?
    You can register for a Pega account here. Please note that you need a Pega account in order to download your certificate when you are certified.

    Do I need to recertify for Pega exams?
    Pega certifications do not currently expire. However, this is subject to change at Pegasystems’ discretion.

    How do I update my email address in my Pega account?
    To add or update email addresses in your Pega profile, please follow these steps:

    1. Login to Pega
    2. Navigate to your Pega profile page by clicking on the Hello [your user id] link from the menu bar
    3. Update your email address in the appropriate field
    4. Click Save Profile

    Note: It can take up to 48 hours before the changes take effect.

    How can I obtain a soft copy of my certification?
    To retrieve a soft copy of your certificate, log in to your Pega account and follow the steps below. Please allow up to 10 days for your certification to display in your Pega transcript. We do not send hard or soft copies of your certificate.

    • Log into your Pega Account. If you do not have a Pega account, please register for an account.
    • Navigate to your Dashboard.
    • Click on the Enrollment Details button.
    • Click "Download my online training certificates" below your enrollment details.

    I passed the CLSA Part 1 exam, but it is not displaying on my transcript. Why?
    To earn CLSA certification, you need to pass both parts 1 and 2 of the exam. After successful completion of Part 2, the CLSA certification will display on your transcript. More information on CLSA certification can be found in the Certified Lead System Architect (CLSA) section below.

    Why is my certification not appearing on my transcript?
    It can take up to 10 days for exam results from Pearson VUE to be sent to our Pega Academy systems. You will receive an email notification from Pega Certification when your certification is available to view in your Pega transcript.

    Additionally, in order for your certification to be associated with your Pega transcript, the email address used in your Pearson VUE account must be either a primary (login) or alternate email address in your Pega account.

    How do I get a copy of my score report?
    All candidates will receive a printed score report that identifies performance in each test domain. Download a copy of your score report at any time by logging into your Pearson VUE account and clicking the View Score Reports link in the My Account menu.

    Certified System Architect (CSA) Questions

    Who should take the System Architect exam?
    The Pega Certified System Architect exam is intended for system architects and application developers who are directly involved in the design and construction of applications built on Pega.

    What does the System Architect exam test for?
    The exam tests an individual’s level of knowledge and competency in the essential tasks required to build Pega applications and to be a successful member of a Pega project team.

    How do I become a Certified System Architect?
    Training and professional experience are the key ingredients in determining whether you should take the next step toward becoming certified. See the System Architect career path page for information on training offerings and the Pega System Architect Certification Exam Blueprint for suggested prerequisites.

    What training is recommended to prepare for the System Architect Certification Exam?
    The completion of the following Pegasystems' training courses, combined with your professional experience, is the most effective way to prepare for the Certified System Architect exam:

    In addition to training classes, what other activities or experience can help me become a Certified System Architect?
    The following have proven to be helpful in preparing for the exam:

    • Experience in the development of applications using object-oriented design principles
    • Experience in the design and development of applications using Pega 7
    • Programming experience with Java, C++, C Sharp, HTML, and relational databases
    • Familiarity with Pega 7
    • Exposure to Pegasystems developer information via product documents, online help files, and/or the PDN

    Certified Senior System Architect (CSSA) Questions

    How do I become a Certified Senior System Architect (CSSA)?
    To become a CSSA, you must have the CSA certification as a prerequisite, and pass the CSSA exam. To prepare for the exam, you can enroll in the Senior System Architect Self Study or Instructor-Led Training course.

    Certified Lead System Architect (CLSA) Questions

    How do I become a Certified Lead System Architect (CLSA)?
    To become a CLSA, a candidate must:

    • Be a Certified Senior System Architect (CSSA) in good standing and have the CSSA certification reflected in their Pega Transcript on the Pega Discovery Network (PDN).
    • Pass the Certified Lead System Architect Part 1 exam (administered by Pearson VUE) with a score of 70% or above.
    • Pass the CLSA Part 2 exam (Application Build administered by Pegasystems) within six (6) months of passing the Part 1 exam.

    You must pass both Part 1 and 2 exams to earn CLSA certification.

    See the CLSA exam blueprint on the Pearson VUE site for more details.

    To prepare for the CLSA exams, you can either enroll in the CLSA Self Study program on Pega Academy™ or the CLSA Immersion instructor-led course. The CLSA Immersion course is a six-week class. Normally, students set aside additional time immediately after this course to study and take both exams. There is also an additional CLSA Part 2 Exam Preparation session available through Pega Academy™.

    How does the CLSA Part 2 Exam work?
    The Part 2 exam tests your ability to create a PRPC application based on a requirements document which describes what you must build in a local PRPC instance. You are also expected to answer a series of design questions using a template which we also provide to you. At the end of the exam, you will build and send a migration package containing your application. We will migrate this to a PVS instance which is used for evaluation.

    There are two options for taking the Part 2 exam:

    1. Build one large application within 7 consecutive days to create an application based on a given scenario. You must achieve a score of over 70% in order to pass the exam.
    2. Build 3 phases of a large application spaced over several periods (3 days, 2 days, 2 days). Each phase concentrates on a selected areas of PRPC. You must achieve an average score of over 70% for all 3 phases in order to pass the exam.

    What version of Pega do I use to complete the CLSA Part 2 Exam?
    You must complete the exam using Pega version 7.1.9 since this is the version used to grade the exam. It is highly recommended to use the PVS system available as a download in the 7.1 CLSA Self Study course to complete the exam. The exam requires you to create a migration package which will be submitted for grading. It is recommended to create copies of the downloaded PVS instance which can be used to test your migration package contents prior to submitting for grading since cloud deployment is no longer involved.

    Can you provide more detail about Option 2 for the CLSA Part 2 Exam?
    Option 2 for the CLSA exam gives more flexibility for the exam candidate by allowing the candidate to complete the exam in separate parts. It consists of constructing 3 phases of a large application spaced over several periods (3 days, 2 days, 2 days). Each phase concentrates on selected areas of Pega:

    • Phase 1 – Enterprise class Structure; Case Design; Data Model, Business Policies
    • Phase 2 – Integration, Case Design
    • Phase 3 – User Experience; Security, Performance, Reporting

    Each phase has their own scenario and they are completely independent of each other as code created in Phase 1 is not carried over to later phases. The starting point for Phase 1 will be a blank Pega development environment. A starting point is provided for Phases 2 and 3.

    Each phase is graded separately. You must achieve an average score of over 70% in order to pass the exam and ALL phases must be above 65%. If you fail one phase of the exam, you must retake the entire exam using a different scenario. The 3 phases must be completed within 6 weeks of starting.

    How do I register for the CLSA Part 2 Application Build?
    Once you have passed your CLSA Part 1 exam, contact ImmersionLeadershipTeam@pega.com to schedule and pay for your Part 2 exam.

    What happens if I pass my CLSA Part 1 but do not take my Application Build within six (6) months?
    After six (6) months, your eligibility to sit for the Application Build will expire and you will be required to sit for your Part 1 exam again. If you completed the Part 1 exam prior to June 1, 2016 you have up to November 31, 2016 to attempt the Part 2 exam.

    What happens if I do not pass my Application Build on the first attempt?
    If you fail the Part 2 Application Build you must retake Part 2 within three (3) months of receiving your failing grade or you will have to sit for the Part 1 exam again.

    How many times can I attempt the CLSA Part 2 exam?
    You are allowed to attempt the Part 2 exam the number of times equal to the number of existing Part 2 exam scenarios within a version. For v7.1, this is currently 3 attempts in total.

    What is the retake policy for Part 2 Exams?
    You can retake the Part 2 exam immediately after receiving the results from your previous attempt (up to the maximum number of attempts). It is recommended, however, that you take some time to review the feedback provided from your most recent attempt to understand deficiencies in your provided solution and improve your skills to the level required to pass the exam.

    I passed the CLSA Part I exam. Why does the PDN not indicate I am CLSA certified?
    CLSA certification consists of 2 parts: Part 1 is the exam through Pearson Vue, and Part 2 is an application build. CLSA Certification is issued only when BOTH parts 1 and 2 have been passed. Please note that Part 1 will NOT appear on your transcript.

    If you need proof that you passed Part 1, you can print out your CLSA Part 1 score report from your Pearson Vue account. Login to your Pearson Vue account, and on the My Account menu on the right-side of the screen, click the "View Score Reports" link.

    What does it cost to get CLSA certified?

    • The CLSA Part 1 exam, taken through Pearson VUE, costs $300.00 USD starting January 1, 2017.
    • The CLSA Part 2 Application Build costs $1,000.00 USD.
    • Subsequent Part 2 Application Build attempts are $500.00 USD starting January 1, 2017.

    Can my company pre-purchase Application Builds so that my employees do not need to pay for their exam out of their pocket?
    Yes. Application Build exam packs can be purchased by companies to create a fund for CLSA candidates. An administrator or administrators can be named for each exam pack, and an approval request will be sent when a candidate registers for the exam. Contact your Partner Enablement Executive or ImmersionLeadershipTeam@pega.com for more details.

    Other Questions

    If I have other questions, who do I contact?
    If you have any additional questions, please contact us.