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Model governance
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モジュール
Model governance
4 トピック
50 分
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AI has the potential to deliver significant benefits, but improper controls can result in regulatory issues, public relations problems, and liability...
Modifying the customer composite
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モジュール
Modifying the customer composite
4 トピック
25 分
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The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...
Monitoring adaptive models
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モジュール
Monitoring adaptive models
3 トピック
40 分
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It is a regular data scientist task to inspect the health of the out-of-the-box Pega Customer Decision Hub™ predictions and the adaptive models that...
Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
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モジュール
Next best action and customer interactions
2 トピック
20 分
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Optimizing AI in the NBA Framework
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モジュール
Optimizing AI in the NBA Framework
2 トピック
30 分
Pega Customer Decision Hub 8.7 -
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...
Pega Call introduction
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モジュール
Pega Call introduction
3 トピック
25 分
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...
Pega Customer Service Case Management Edition introduction
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モジュール
Pega Customer Service Case Management Edition introduction
3 トピック
20 分
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Customer Service overview
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モジュール
Pega Customer Service overview
3 トピック
20 分
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This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...
Pega Customer Service performance considerations
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モジュール
Pega Customer Service performance considerations
3 トピック
30 分
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...