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Suggested cases
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モジュール
Suggested cases
3 トピック
25 分
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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モジュール
Suggested knowledge articles
3 トピック
20 分
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Suggesting tasks to agents
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モジュール
Suggesting tasks to agents
2 トピック
30 分
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Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.
System administration
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モジュール
System administration
4 トピック
28 分
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Telephony controls
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モジュール
Telephony controls
2 トピック
20 分
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
Unit-Test-Regeln
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モジュール
Unit-Test-Regeln
4 トピック
1時間 5 分
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Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.
Testing engagement policy conditions using audience simulation
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モジュール
Testing engagement policy conditions using audience simulation
2 トピック
25 分
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Learn how to improve the performance of your next-best-action strategy by testing the configuration of engagement policies against a set of customers.
Testing for accessibility
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モジュール
Testing for accessibility
5 トピック
1時間 20 分
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Testing practices for Pega applications
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モジュール
Testing practices for Pega applications
4 トピック
41 分
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Text analytics for email routing
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モジュール
Text analytics for email routing
2 トピック
25 分
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Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...