Search
Configuring a CTI Link
-
モジュール
Configuring a CTI Link
2 トピック
15 分
-
The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring Case Views
-
モジュール
Configuring Case Views
5 トピック
10 分
Pega Platform '24 -
Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...
Configuring chat queues and routing
-
モジュール
Configuring chat queues and routing
5 トピック
40 分
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
モジュール
Configuring common phrases for agents
1 トピック
10 分
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring core application features in Constellation
-
モジュール
Configuring core application features in Constellation
4 トピック
40 分
-
Learn to configure core application features in Constellation. Explore landing pages, default landing page, widgets, Insights, and theming.
Configuring customer verification
-
モジュール
Configuring customer verification
2 トピック
20 分
-
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
-
モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring form Views
-
モジュール
Configuring form Views
5 トピック
25 分
-
Explore how you can configure various form Views in Constellation. Learn how to configure form layouts, dynamic form behavior, field groups, and...
Configuring Pega Call
-
モジュール
Configuring Pega Call
5 トピック
50 分
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Configuring Pega Knowledge troubleshooters
-
モジュール
Configuring Pega Knowledge troubleshooters
3 トピック
30 分
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...