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Pega Express testing and validation

  • モジュール

    Pega Express testing and validation

    6 トピック

    1時間 15 分

    Visible to: All users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

Pega Process AI overview

Predicting case completion

  • モジュール

    Predicting case completion

    1 トピック

    15 分

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • モジュール

    Predicting missing the Service-Level Agreement

    1 トピック

    10 分

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

The Prepare phase and project kickoff

  • モジュール

    The Prepare phase and project kickoff

    7 トピック

    1時間 15 分

    Visible to: All users
  • The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Production readiness during the Adopt phase

  • モジュール

    Production readiness during the Adopt phase

    4 トピック

    50 分

    Visible to: All users
  • The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...

Examining the Case Type Backlog

Configuring business conditions

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