In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...