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Applying NLP for Case classification
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モジュール
Applying NLP for Case classification
1 トピック
10 分
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Customer Decision Hub predictions
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モジュール
Customer Decision Hub predictions
3 トピック
35 分
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Defining prediction patterns
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モジュール
Defining prediction patterns
2 トピック
20 分
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
MLOps
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モジュール
MLOps
3 トピック
30 分
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In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Next best action and customer interactions
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モジュール
Next best action and customer interactions
2 トピック
20 分
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Process AI overview
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モジュール
Pega Process AI overview
2 トピック
20 分
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Predicting case completion
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モジュール
Predicting case completion
1 トピック
15 分
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
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モジュール
Predicting fraud
1 トピック
15 分
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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モジュール
Predicting missing the Service-Level Agreement
1 トピック
10 分
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...