In this module, learn how to set up the portal and manage configurations to meet your business needs. 

A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...

Examine the tools that are available to assist in debugging Constellation applications.

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Explore how you can configure Views to create the user interface in a Constellation application. 

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™. 

The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...