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Working with Voice AI models

  • モジュール

    Working with Voice AI models

    2 トピック

    15 分

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Configuring and managing a deployment pipeline

  • チャレンジ

    Configuring and managing a deployment pipeline

    8 タスク

    15 分

    Visible to: All users
  • As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...

Configuring intelligent routing

  • チャレンジ

    Configuring intelligent routing

    2 タスク

    10 分

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • チャレンジ

    Configuring the Email Manager portal

    3 タスク

    15 分

    Visible to: All users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a Pega Email Bot

Creating an email account

  • チャレンジ

    Creating an email account

    1 タスク

    10 分

    Visible to: All users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Enabling Pega Customer Decision Hub agents

Importing customer data from a CSV

  • チャレンジ

    Importing customer data from a CSV

    2 タスク

    10 分

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Inspecting a Deployment Manager pipeline

  • チャレンジ

    Inspecting a Deployment Manager pipeline

    7 タスク

    10 分

    Visible to: All users
  • You are the Release Manager for three applications, HRApps, ITApproval, and PegaGP. As a Release Manager, you are responsible for managing the...

Merging rule branches using the Merge pipeline

  • チャレンジ

    Merging rule branches using the Merge pipeline

    7 タスク

    15 分

    Visible to: All users
  • You are the PegaGP Release Manager and an Application Developer for the PegaGP application.

    As the Release Manager, you are responsible for managing...

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