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Pega Customer Service performance considerations
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モジュール
Pega Customer Service performance considerations
3 トピック
30 分
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Low-Code App Factory introduction
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モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Voice AI introduction
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モジュール
Pega Voice AI introduction
2 トピック
25 分
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Reviewing log files
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モジュール
Reviewing log files
3 トピック
30 分
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Script adherence
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モジュール
Script adherence
3 トピック
20 分
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
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モジュール
Suggested cases
3 トピック
25 分
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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モジュール
Suggested knowledge articles
3 トピック
20 分
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Voice AI components
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モジュール
Voice AI components
2 トピック
15 分
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
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モジュール
Working with Voice AI models
2 トピック
15 分
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Assessing application performance
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チャレンジ
Assessing application performance
2 タスク
10 分
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...