Skip to main content

Search

Language

Library

Type

Skill Level

Product

Capability

Role

Pega Digital Messaging

Pega Low-Code App Factory

  • ミッション

    Pega Low-Code App Factory

    4 モジュール

    1時間 38 分

    Pega Platform 8.4 Visible to: All users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Best practices for keeping your Pega applications running smoothly

    • モジュール

      Best practices for keeping your Pega applications running smoothly

      3 トピック

      25 分

      Visible to: All users
    • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...

    Building the customer analytical data model

    • モジュール

      Building the customer analytical data model

      9 トピック

      1時間 55 分

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • モジュール

      Building the Customer Insights Cache

      9 トピック

      1時間 45 分

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Configuring chat queues and routing

    • モジュール

      Configuring chat queues and routing

      5 トピック

      40 分

      Visible to: All users
    • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

    Configuring Digital Messaging Manager

    Initiating a call from a messaging interaction

    • モジュール

      Initiating a call from a messaging interaction

      1 トピック

      10 分

      Pega Customer Service 8.8 Visible to: All users
    • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

    We'd prefer it if you saw us at our best.

    Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

    Close Deprecation Notice