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Authenticating customers using Digital Messaging
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モジュール
Authenticating customers using Digital Messaging
2 トピック
20 分
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Configuring chat queues and routing
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モジュール
Configuring chat queues and routing
5 トピック
40 分
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Digital Messaging Manager
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モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Form autofill
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モジュール
Form autofill
3 トピック
20 分
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Getting started with Digital Messaging
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モジュール
Getting started with Digital Messaging
2 トピック
15 分
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Pega Voice AI introduction
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モジュール
Pega Voice AI introduction
2 トピック
25 分
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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モジュール
Script adherence
3 トピック
20 分
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Setting chat and messaging behavior
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モジュール
Setting chat and messaging behavior
4 トピック
35 分
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
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モジュール
Setting up Messaging AI
5 トピック
50 分
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Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...