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Accessibility Essentials
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ミッション
Accessibility Essentials
5 モジュール
5 時間 35 分
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According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
User Experience Foundation
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ミッション
User Experience Foundation
11 モジュール
10 チャレンジ
7 時間 20 分
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Begin your journey to learn about Pega’s User Experience capability.
Authenticating customers using Digital Messaging
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モジュール
Authenticating customers using Digital Messaging
2 トピック
20 分
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Business conditions
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モジュール
Business conditions
2 トピック
20 分
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Coexistence for Constellation service requests
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モジュール
Coexistence for Constellation service requests
5 トピック
40 分
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configuring UI elements
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モジュール
Configuring UI elements
2 トピック
20 分
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
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モジュール
Configuring a dashboard
1 トピック
15 分
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
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モジュール
Configuring Portal content
2 トピック
20 分
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring chat queues and routing
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モジュール
Configuring chat queues and routing
5 トピック
40 分
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...