Search
Pega GenAI in Pega Sales Automation
-
モジュール
Pega GenAI in Pega Sales Automation
2 トピック
20 分
-
Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
-
モジュール
Pega Knowledge authoring
3 トピック
30 分
-
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Knowledge Buddy overview
-
モジュール
Pega Knowledge Buddy overview
3 トピック
25 分
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega positioning for Business Architects
-
モジュール
Pega positioning for Business Architects
7 トピック
1時間 40 分
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
-
モジュール
Pega tools that support Scrum for Business Architects
6 トピック
1時間 45 分
-
Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Pega Voice AI introduction
-
モジュール
Pega Voice AI introduction
2 トピック
25 分
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Setting chat and messaging behavior
-
モジュール
Setting chat and messaging behavior
4 トピック
35 分
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Configuring business conditions
-
チャレンジ
Configuring business conditions
2 タスク
5 分
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Deploying a mobile app for Pega Platform
-
チャレンジ
Deploying a mobile app for Pega Platform
2 タスク
30 分
-
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...