In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...