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Next best action and customer interactions
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モジュール
Next best action and customer interactions
2 トピック
20 分
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Use Case - Creating a new contact policy
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チャレンジ
Use Case - Creating a new contact policy
2 タスク
１時間
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The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...