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Suggested cases
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モジュール
Suggested cases
3 トピック
25 分
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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モジュール
Suggested knowledge articles
3 トピック
20 分
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Testing for accessibility
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モジュール
Testing for accessibility
5 トピック
1時間 20 分
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Testing practices for Pega applications
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モジュール
Testing practices for Pega applications
4 トピック
41 分
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Testing your application
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モジュール
Testing your application
6 トピック
1時間 5 分
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Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
The Deployment Manager pipeline
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モジュール
The Deployment Manager pipeline
5 トピック
38 分
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This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...
Training the email bot
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モジュール
Training the email bot
2 トピック
20 分
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Voice AI components
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モジュール
Voice AI components
2 トピック
15 分
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with a deployment pipeline
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モジュール
Working with a deployment pipeline
6 トピック
39 分
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In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
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モジュール
Working with the Merge pipeline
5 トピック
34 分
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...