Engagement maps are planning tools that allow sales managers and sales representatives to identify sales opportunities by visualizing product...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Learn how to identify performance and user-facing bottlenecks that affect your applications and understand how system updates affect your applications...

This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...

Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.

Change request types in the 1:1...

Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...

Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...