Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Learn how to monitor system resources and background processing with Pega Diagnostic Center (PDC). Understand how to set up and receive scheduled and...

Sales goals allow organizations to motivate sales representatives to meet sales targets established by the organization. Pega Sales Automation™...

The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...

Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

Learn how you can use...

Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...