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Email Bots for Pega Customer Service

Pega Voice AI

  • ミッション

    Pega Voice AI

    8 モジュール

    3 時間 20 分

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Robotic Solution Development for Citrix

  • ミッション

    Robotic Solution Development for Citrix

    3 モジュール

    3 チャレンジ

    3 時間 35 分

    Pega Robotic Automation 19.1 Visible to: All users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Auto-balancing in Pega Robot Manager

  • モジュール

    Auto-balancing in Pega Robot Manager

    5 トピック

    30 分

    Pega Robot Manager 8.5.2 Visible to: All users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Citrix robotic project design

  • モジュール

    Citrix robotic project design

    1 トピック

    25 分

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Creating a case from email

Implementing Citrix in robotic solutions

  • モジュール

    Implementing Citrix in robotic solutions

    7 トピック

    1時間 10 分

    Pega Robotic Automation 19.1 Visible to: All users
  • Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Robotic automations in Citrix

  • モジュール

    Robotic automations in Citrix

    4 トピック

    35 分

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Routing email based on content

Training the email bot

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