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Monitoring the Deployment Manager pipelines
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モジュール
Monitoring the Deployment Manager pipelines
3 トピック
20 分
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In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Monitoring your system with PDC
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モジュール
Monitoring your system with PDC
3 トピック
50 分
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Learn how to monitor system resources and background processing with Pega Diagnostic Center (PDC). Understand how to set up and receive scheduled and...
Motivating sales representatives to meet sales targets
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モジュール
Motivating sales representatives to meet sales targets
1 トピック
10 分
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Sales goals allow organizations to motivate sales representatives to meet sales targets established by the organization. Pega Sales Automation™...
Navigating the Pega Robot Manager Portal
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モジュール
Navigating the Pega Robot Manager Portal
2 トピック
15 分
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The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...
Next best action and customer interactions
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モジュール
Next best action and customer interactions
2 トピック
20 分
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Next best action in omnichannel environments
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モジュール
Next best action in omnichannel environments
2 トピック
25 分
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Next-Best-Action in an omnichannel environment
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モジュール
Next-Best-Action in an omnichannel environment
2 トピック
25 分
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Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use...
Next-Best-Action on digital
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モジュール
Next-Best-Action on digital
2 トピック
25 分
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Nurturing leads and opportunities
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モジュール
Nurturing leads and opportunities
5 トピック
30 分
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...