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Managing data values for Business Architects

Monitoring your contact center with Insights

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    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Platform applications

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Role of a Pega Business Architect

Saving data to a system of record

Setting chat and messaging behavior

Simulating an external data source

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