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Adding optional Actions to a workflow

Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

After completing this module, you should be able to:

Identify the role of optional actions in a case workflow
Add an optional action to a workflow

Practice what you learned in the following Challenge:

Adding optional Actions to a workflow v4

Available in the following missions:

Low-Code App Builder Extended v4 Case Management Foundation v3

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