As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life Cycle, a visual representation of the customer Microjourney® as a series of Stages, Processes, and Steps that model your repeatable business transaction.
Explore how Pega's features in workflow automation keep your most important Case participants informed throughout the Case Life Cycle.
After completing this module, you should be able to:
Describe the relationship between the Pega's Microjourney, Case Type, and Case.
Explain how the three pillars of Pega Platform combine to define a Case Type.
Model the Life Cycle of a Case Type in Pega Platform.
Identify the elements of the Case Life Cycle: Stages, Process, and Steps
Differentiate between a Primary and Alternate Stage.
Describe the importance of Case status and automated notifications relative to the Case Life Cycle.
Practice what you learned in the following Challenges:
Designing a Case Life Cycle for BAs
Communicating with users for BAs
Available in the following mission: