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Completing work on time

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

After completing this module, you should be able to:

Identify how goals and deadlines establish expectations for completing work.
Identify the elements of a goal and deadline interval.
Configure goals and deadlines to increase the Urgency of work.
Configure escalation behavior for goals and deadlines.

Practice what you learned in the following Challenge:

Enforcing Service-Level Agreements

Available in the following missions:

Low-Code App Builder Introduction to Pega Platform Case Management Foundation

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