Module

Sending emails during Case processing

Archived

2 Topics

20 mins

Visible to: All users

Beginner

Pega Platform 8.6

Case Management

English

Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

After completing this module, you should be able to:

Send automated correspondence in a workflow

Low-Code App Builder v3

Case Management Foundation v2

Email correspondence

10 mins

Additional tasks for sending email during case processing

5 mins

Module Quiz

5 mins